PRIVACY POLICY
Effective Date: July 15, 2026
At Aylah Fragrances, we are committed to protecting the privacy and security of our customers. This Privacy Policy details how we collect, use, and safeguard your personal information when you visit our website, register an account, make purchases, or otherwise interact with us.
1. INFORMATION WE COLLECT
We collect only the essential personal data necessary to provide you with a premium shopping experience:
- Contact Details: Name, email address, phone number, shipping address, and billing address.
- Payment Information: All payment transactions are securely processed through Razorpay. We do NOT store your complete credit/debit card details, CVVs, or online banking credentials on our servers.
- Order History: Products purchased, price paid, dates of orders, promo codes/coupons used, and delivery status.
- Device & Technical Data: IP address, browser type, operating system, and device details collected automatically via tracking technologies.
2. COOKIES & TRACKING
We use cookies to keep track of your shopping cart, save your wishlist preferences, analyze site traffic, and deliver personalized offers. You can control or disable cookies through your browser settings, though doing so may limit some website features.
3. HOW WE USE YOUR INFORMATION
We use your information strictly for legitimate business purposes, including:
- Processing, packing, and shipping your fragrance orders.
- Providing friendly customer care and order updates.
- Informing you about new fragrance launches, promotions, and exclusive offers (you can unsubscribe anytime).
- Fraud prevention, security monitoring, and transactional validation.
4. THIRD-PARTY SERVICES
To run our store efficiently, we partner with trusted service providers:
- Google Analytics: To help us understand website traffic and visitor behavior.
- Cloudinary: For hosting and delivering optimized product images.
- Supabase / Database Services: To store your account preferences, orders, and products securely.
- Razorpay: Our secure online payment gateway partner.
- WhatsApp: To send automated order confirmations, shipping updates, and respond to support chats.
5. DATA SECURITY & RETENTION
We implement advanced security measures to prevent unauthorized access, alteration, or disclosure of your personal data. Your information is retained only as long as necessary to fulfill orders, meet accounting requirements, or comply with legal obligations in India.
6. CHILDREN'S PRIVACY
Aylah Fragrances does not knowingly collect personal information from individuals under the age of 18. If you are a minor, please use our website only with the supervision of a parent or guardian.
7. CONTACT US
If you have any questions about this Privacy Policy, please contact our support team at aylahfragrance@gmail.com